Privacy Policy

This Privacy Policy (the "Policy") outlines how Lucky Koi collects, uses, stores, shares, and protects your personal data when you interact with our website and services.

Data Collection and Use

We collect information that you provide to us directly or through third-party services. This includes:

• Contact details: name, email address, phone number
• Account information: login credentials, password
• Transactional data: payment history, betting records

We use this data for the following purposes:

• To provide and manage our services
• To verify identity and prevent fraud
• To communicate with you about promotions, updates, and account issues
• To enhance your gaming experience through personalized offers and recommendations

Cookie Policy

Our website uses cookies to remember your preferences, analyze usage patterns, and improve performance. Cookies are small text files stored on your device by our server.

Types of cookies used:

• Essential cookies: necessary for functionality and security
• Analytical cookies: track user behavior and site performance
• Marketing cookies: targeted advertising based on user data

Third-Party Services

We partner with third-party services to provide additional features, such as payment processing and customer support. These partners may collect and use your data according to their own policies.

Examples of third-party services used:

• Payment gateways (e.g., PayPal)
• Customer support platforms (e.g., LiveChat)

Data Storage and Security

We take reasonable measures to protect your personal data from unauthorized access, use, disclosure, modification, or destruction. This includes:

• Secure servers with industry-standard encryption
• Regular software updates and security audits
• Access controls and authentication mechanisms

Transfer of Data Outside the EEA

In some cases, we may transfer your data outside the European Economic Area (EEA) to countries that do not have similar data protection laws. This is necessary for providing global services.

We will take reasonable steps to ensure that any transfers are subject to adequate protections, such as:

• Standard Contractual Clauses
• EU-US Privacy Shield

Data Subject Rights

You have the right to:

• Access your personal data
• Rectify or erase your data (where applicable)
• Restrict or object to processing
• Data portability

Please contact us if you wish to exercise any of these rights.

Complaints and Disputes

If you believe we have not complied with this Policy, please contact our support team. We will investigate the issue and respond accordingly.

For disputes regarding data protection, you can also submit a complaint to:

• Your local regulatory authority (e.g., Data Protection Authority)
• The European Data Protection Board (EDPB)

Changes to This Policy

We reserve the right to modify or update this Policy at any time. Changes will be effective as soon as they are published on our website.

By continuing to use our services, you agree to these terms and acknowledge that you have read and understood the changes to the Policy.